For all of the bonuses of having an online presence, occasionally there is going to be a hiccup. The best you will find a host promise you is to have 99.99% up time, because there will be the occasional circumstances beyond their control. It’s an unfortunate discussion that we have sometimes with clients when they try explaining to us that Sally from Edmonton is having difficulty navigating the website because it isn’t loading properly. All we can do is ensure that the site is up, that it’s operating properly and that the connectivity is fine. Everything beyond those few points, is unfortunately beyond our control.
There are however, some very real consequences if your website does happen to come down due to a coding error, or a database retrieval problem.
For example, in the event that your website goes down, and it could happen for any one of a thousand reasons, you need to be aware that first and foremost that visitors can not currently reach your website. So that means no sales for your products, no emails for your newsletters and no exposure to the social market as well. No website online means you can’t work with your content, and it means that you can’t operate your business at 100% capability. Most hosts only have downtime issues that average, at most, only 20 minutes or so at a time over the course of a year. And in the big picture, that may not seem like a whole lot, but the web isn’t a market that forgives easily or quickly.
Say for instance that your website crashed this moment, and that it was down for only a few minutes while your host plugged your server back in, you wouldn’t think too much of it. But just to play devils advocate, if during that window that your website was down the search engine bots came by, they would see that your website was not only gone, but the entire address is invalid. The next step? Regardless of your position on the web, you would be dropped from the results pages because, well you need a website to be on the results pages and you didn’t have one at the moment it visited. Don’t worry though, because this is an outlier situation and anytime a search engine bot encounters a dead url where there was previously a website, it’ll continue to try until it receives a definitive response.
While we work very closely with our clients, we make it part of our routine to ensure your website has as close to 100% uptime as absolutely possible. We’re always watching your address to make sure that everything is ticking along as it should, because your improved position in search is our primary goal. And you’re not going to get there if we be lazy and allow your website to go offline for an extended period of time.