In the past, the most natural way for a small business to grow was with a solid reputation within it’s community. Spending a little cash here and there for a mail stuffer, newspaper ad and the obligatory ad in the yellow pages. The hard work, strong ethics, positive attitude and positive customer relationships could make a good business into a great one.
Time has shifted a little bit since then, but the basics remain the same. Treat your customers right, and it will help you attract clients in the future. Think about how being out with a friend you ask their opinion on a restuarant you’re curious about trying. Or about the local mechanic who started in his garage and found he needed more room so he opened a shop locally. Local reputation is very important to small and/or new businesses.
In 2011. it is expected that local online advertising efforts will grow north of $20 billion. Definitely much more than just chump change, local business owners seemingly are starting to realize that the yellowpages print ad they’ve used just isn’t cutting it anymore. But as an aside, brand management, or online reputation management, has become increasingly important. Where word of mouth has been increasingly become ‘world of mouth’ being able to manage your own business online has become a more important affair, becoming much more than just taking care of your AdWords account. And active blog tied to your company can help push you up the SERPs, so long as it’s kept active. Allowing comments to be posted onto the blog as well can help boost your positions, but it’s a double edged sword. Diligent management of the comments section is very important, to ensure you’re not having your competitors posting links back to their site, and piggy backing your climb up the rankings.
Online brand management has become more and more important as the world comes more to the online store to conduct business. The danger in improperly managing yourself online can drive your business to the ground if false company reviews are made to climb higher in the rankings than you rank organically.