It is no shock that the internet has been a massive attraction for businesses to sell their products and services online, there are even the mega sites like Amazon who made it their business to sell other peoples stuff. E-commerce is a multi-billion dollar industry, that depending on how you handle your customer interaction can either positively, or negatively affect your sales figures.
In what could be described as an average online shopping experience, it would follow a few basic steps. First off, you are clearly looking to purchase an item for yourself or as a gift, I’ll use a tablet as an example. The first inclination of most people would be to just go purchase an iPad or an iPad mini, but even at that micro of a level there are a dozen different configuration options ranging from memory size to even color choice. Let alone the other dozen major companies that also sell tablets like Samsung, Microsoft or even a Google product. After that item has been decided on, that’s usually where the research starts, and where your SEO should have been mindful of. One of the most neglected areas I’ve found in the online retail space, is the review space for a clients product. Tablets can range in price from $200 to $500 and up, so they’re not small purchase, and a little due diligence and customer interaction can actually increase your sales.
Take for instance, you’ve started a new company to sell the aforementioned gift, named Tablets4U and you have a unique product that is just as good as everyone elses on the market. This is an avenue where marketing and SEO should be working together, marketers sending out the product to review sites and your SEOs to build up quality content for them to link back too. Your web design in a best case scenario would have the option for people to leave reviews on your own website where you can address any questions or concerns, and you should have your SEO actively monitoring social media channels to catch any buzz about the product. As a consumer, one of the first things I look for on the web when I want to research a purchase, are for customer reviews. I don’t need to know technical specs, and I’m not concerned with colors at this point, I want to know what other users experienced with the product. If your SEOs and other marketers have done their jobs correctly, even a negative review can be turned into a positive experience by handling it correctly. Brand management is a very serious concern, especially with more and more shoppers heading online every year, don’t forget about the end user of your products and services as it may lose you sales in the long run if you neglect them.