Bouncing Visitors? Examine Your Message
Since you have your website built and online, you’ve added some great content and attached some analytics to monitor your traffic. You’ll start to notice a term in the layout that often gets more read into it than it really means – bounce rate.
Your websites bounce rate isn’t a mystery, all of the answers as to why people would leave your website are right in front of you, on your website. Where the confusion sometimes comes from is when users start to confuse the terms bounce rate and exit rate, as they’re not the same thing. WOrking with the definition of bounce rate from Wikipedia:
It represents the percentage of visitors who enter the site and “bounce” (leave the site) rather than continue viewing other pages within the same site.
Then, compare this to the base meaning of exit rate:
represents the percentage of visitors to a site who actively click away to a different site from a specific page
and you can see why they might get confused as they seem the same on the surface.
To begin with bounce rates, there is no such definitive value with which to balance your websites individual bounce rate. If you have a website built to sell running shoes for example, customers in search of loafers who searched for comfortable shoes will likely “bounce” off of your site once they see a front page full of cross trainers. With your analytics installed on your website, the only real clue and method to deduce why your bounce rate may be at a given level, is to go through your keyword breakdown, and see if there is a discrepancy there. If you find that you’re listing for terms which don’t entirely match with the goal of your site, you’ll experience a bounce rate roughly equal to the ratio of unrelated terms.
The exit rate from your website, may not in fact be a bad thing, depending of course on the aim of your website. If you act as a referral site for example, and you have a high exit rate to the sales or sign up site, then you’ve served your purpose. If you’re concerned that your bounce rate seems to be higher than you believe it should be, examine your content, and examine your message. All of the answers are there for the picking, you just need to take the time to work out the kinks.