Fighting Bad Press The Online Way
One of the greatest advantages of the Internet and search engines like Google is that you can find almost anything about almost anything or anyone. This is particularly true following the advent of web 2.0 technologies and increasingly sophisticated websites indexing everything from video to audio – we’ve come a long way from text rich sites with just an image or two to mix things up.
Of course, this information superhighway is also incredibly bad news if you’re unfortunate enough to find yourself or your company on the wrong end of some bad press. Unlike the newspapers of yesteryear that were discarded after reading, online publications are indexed indefinitely, giving bad press an infinite shelf life
If your company is poorly represented on a site with a good PageRank, a respectable number of links and good rankings, chances are it will turn up near the top of the SERPs for searches on that company name. Not only does this mean the story will live on long after the facts may have changed, it’s also galling to discover that the old mantra of bad news selling translates equally aptly online. Say the bad press takes the form of a harsh critique of your restaurant. Upon seeing the piece, you take action and work solidly for six months to turn your eatery around. You change the menu, source new suppliers, opt for a complete revamp of the décor and hire a new head chef and sous chef. After all your hard work, you log back on and discover the bad review is still prominently positioned in a search for your business name. All because the review ran in an influential food mag or national newspaper.
How do you fight this and regain credibility? Most bad press relates to a particular service area or product, rather than attacking the entire business model. This, while unfortunate for the product being bad mouthed, is actually good news when it comes to rectifying the situation as it gives you a very specific plan of attack.
Even in SEO, the best defense is a good offense and there are several options available to you to replace the negative with the positive. The most effective way, is to focus on how the changes have been brought about and drown out the bad with good. That means developing a groundswell of support for the keyword or keywords being black balled. When attempting this, you must apply the fundamental rules of organic optimization while embracing the usefulness and grassroots potency of social media activity and multi-media content.
Research is always the first stage so ascertain which keywords trigger the bad press. Create a list so the whole set of phrases can be included in the image overhaul. This is also a good opportunity to re-assess any existing organic activity. Ask yourself if variations of these keywords such as location specific versions are now appropriate to your optimization. If you’ve grown as a company while making some fundamental changes to the business offering, chances are you will be able to add more words to the list.
The second stage is to understand why the negative press is gaining such prominent positions. Obviously if the site is well established and a respected resource, your situation isn’t helped. However, you can take advantage of their stronghold by running link reports and then sifting through the returned results. Pick out referrers with a good PageRank, domains that are particularly relevant to your own site and make a note of any social networking sites that you haven’t yet heard of or haven’t yet had the opportunity to use. This will form a fundamental part of your positivity drive.
Having developed an initial list of sites to target for linkbacks in order to negate the advantage of the bad publicity, you need to approach each of those sites and barter for a link. The most effective way to do this is to provide unique content. For newspaper sites, specialist portals and the like, why not create a press release announcing your re-launch, outlining all of the positive differences that have been made? Consider a launch party or opening night in order to get local press involved and then send out the PR to all of those sites on the original link back list. If you’re feeling brave, you can even send the piece to the author of the bad press you’re trying to sink. Invite them to come and review your product offering again, suggest a formal meeting or collaborate on a competition, pushing any newly gained sales tools such as client testimonials. The creation of new jobs if you’ve taken on new members of staff as part of the restructuring or even a great offer on the original product can pique the interest of the newshound who first slammed your offering.
With your PR campaign launched, you need to find other ways to build links and positive opinion about your brand or company. To do this, remember that the results pages of major engines like Google or no longer simply about text based content. Video, audio and images all play their part. Creating interesting and useful multi-media content makes a great addition to any traditional SEO campaign and is a useful part of the armor when driving out bad press. Create video content that is going to be of interest to others and make sure that it is easily shared. Video sharing typically takes place around sites like YouTube so incorporate this facility to get others to link back to it.
Social media sites like YouTube, Twitter, Squidoo, Sphin and Digg are all powerful tools and an extension of the content diversity you’ll need to push unfavorable listings off the front page. Any social media campaign activity should be thought of as a chance to communicate with the consumer, not sell to them. Create content specifically for this purpose, invite their feedback and provide a space for conversation and the links and client goodwill you seek will follow. This same approach can also be used for forum activity. Rather than jumping in with any excuse to link back to your site, watch first, participate second. Take time to understand the forum profile and then introduce relevant content and responses. Ask probing questions and give answers that inform and watch the links flood in. Content creation managed this way often grows organically, being picked up by blogs or industry commentators to create yet more links and more goodwill.
As with a full-on SEO campaign, attempt to turn around a poor online reputation need to be sustained if they are to succeed. If you don’t have time to dedicate yourself, consider hiring an SEO company or external consultant on a short term basis to carry out your brief