Recognizing Your Client Type
You work long enough in the world of online marketing and you begin to recognize a handful of different client types. You can eventually group them into about 5 or so different client types, some more difficult to work with than others.
1) Believes they know your job because of a post client
This type of client is usually the type of client who may recognize that they need help online, but will continually question every step or change that you’ve made. While not entirely a negative client to have in your portfolio, it can lead to some difficulty if they enjoy tinkering with their website because they read something on a forum one time.
2)Needs to control every aspect client
This client, while more than happy to help increase their search positioning, is very tight fisted with the keys to the kingdom. They often are very slow with providing proper access needed to perform all of the tasks which can make your life as an SEO much easier on a day to day basis. When you need to make a change to their sites code, or heaven forbid, their content, you might suddenly find that you no longer have the required access with whish to work. Once you’ve touched base with the steps you need to take, and why, you normally receive the required access, but still extremely bothersome none the less.
3)Very helpful client
The dream client, fully recognizes that they need help online, has provided any and all access needed for you to complete your work and is more than happy to put you in touch with the people you need to reach. This is thankfully becoming more and more the norm in the industry, and while still a rare occurence in the wild of the internet, they do exist, do not give up hope!
4)Helpful, but uninformed client
These clients, while helpful in providing all of the access you require, are almost as troublesome as the client who needs to control every facet of your work, the troublesome part is they truly don’t understand they’re inhibiting your job by working on their website during or after you’ve made changes to their site. Or they have mistakenly uploaded an old backup of their website. Most of the time you just need to contact this client and let them know what they’ve done wrong, and why it’s a bad idea for them to make that type of mistake.
5)Disinterested, disillusioned client
This type of client has often been burned in the search arena, and while understanding of the fact that the world is going digital, really doesn’t believe that the work you do can impact their business. Often slow to pay for their services, or slow to provide you the contacts or access needed for you to truly excel at your work.