Success vs Failure in Internet Marketing
You might have heard of SEO on the net, or in an email or from a business partner. Often, you hear that SEO and SEM are about getting your site in the top 10 in major search engines for a set of keywords.
SEO is partly about that, but getting your site at the top of the SERPs is the means to a goal and not an objective in itself. SEO is about getting qualified traffic to your website and converting as much of it as possible into sales.
Some SEOs only offer top rankings, this is their sales pitch. They qualify achieving that as wild success. However, your site can rank #1 for targeted keywords and fail to make a single sale. This can be a a result of poor communication with your audience or technical and usability website errors. Therefore, an accurate measurement of whether the SEO campaign was a success or a failure is necessary.
It’s best to stick to a SEO that has a good understanding of what success means and can actually measure it for you. However, it’s useful to know some things yourself to give you a chance to determine whether your investment was profitable or not.
Correlating Rankings with Traffic
The first thing to do is to correlate rankings with traffic. Monitor the positions your site holds in search engines for keywords and the corresponding traffic. Compare traffic on a week to week basis. On some keywords your web site might drop and lose traffic but it may gain positions for other keywords and compensate as a result. It’s normal in a search engine optimization campaign to have fluctuations.
Your site can target and rank on a variety of keywords in various search engines. Your traffic will be made up of several streams from various sources. Some of the keywords will be “money keywords”, meaning keywords that people use when they’re ready to make a purchase or make an inquiry.
Another type of keywords are “information keywords”. Each of these are used by people just looking for information on a certain product or service but are not ready or informed enough to make a purchase or an inquiry. More often than not this traffic helps promote your site through viral marketing (mouth to mouth marketing) but will not bring any immediate revenue.
Another type of keywords are “incidental keywords”. These are keywords that are hardly relevant to your content, off topic or mentioned as a comparison term etc. Some of these keywords bring useless traffic. Most users will probably leave as soon as they get to your site because they realize that what they are looking for is not there. Some of these keywords, however, are an excellent chance to widen the set of keywords to target. These keywords will be used by the SEO to attract more targeted traffic.
The next step in your success assessment is to analyze traffic. This should be broken down into sources of traffic: by search engines, by keywords and by third party sites. Success at this stage means an increase in quality traffic. Targeted traffic are visitors who arrive at your website and find what they are looking for, be it information on products or making a purchase or inquiry.
You should not guide yourself purely by numbers as that might include traffic from irrelevant keywords or sources. For example clicks from ad networks may bring in a lot of traffic but if your site doesn’t provide what they are looking for, then the traffic is useless.
Traffic That Converts
In this phase you’re only interested in the traffic that converts, e.g. turns into customers or potential customers. Your SEO should be able to give you a monitoring program that allows to see how many visitors have made a purchase or an inquiry or and which keywords they’ve used to get to your site.
You’re not interested in analyzing every visitor that made a purchase but you, as well as your SEO, should know what your most profitable keywords are. The most profitable keywords bring in the best ROI and this is, after all, the best measuring tool of any SEO campaign. Judging by how ROI rises or drops you can tell if the SEO are doing their job properly or not.
To summarize, targeted traffic and ROI are the two things to analyze in your success measurement process. If targeted traffic rises, then you’ve got a successful site. Targeted traffic is made up of users that recommend your site to their friends and of users that actually make a sale. Increasing ROI means turning more visitors into customers. If your ROI drops or is not very good, then it means that your site isn’t performing as well as it could and your SEO has failed in their task to bring you extra leads and revenue