Facebook needs Googles help

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In the blog yesterday, I wrote of a CNN article in which the authors outed themselves, rather obviously in fact, about how trying to compare social websites, to search websites, just doesn’t work. It’s trying to compare two different businesses and business models. Recently, Facebook launched a new service of theirs called Facebook Questions, essentially allowing Facebookers to ask questions of each other, and garner answers and opinions.

Perhaps it’s irony, or karma which contributes to it’s, perhaps fatal, flaw. Facebook Questions, has no search function. 500 million Facebook users with the ability to ask and answer questions, but with no discernable way to search through those entries. It’s a basic function which should exist within this type of service, could you imagine Wikipedia without a way to search it?

When you first look at the Facebook Questions page, there is a simple box which states a simple enough question; “What do you want to know?” As accustumed as we are to the web, this would seem the logical place to begin a search query, as opposed to presenting a direct question. However, if you try to search in this way, you’ll receive an error box basically telling you your question needs to have 3 or more words. And when you finish your “query” you don’t end up with a list of possible answers to a question, you will in fact, end up creating one!

Facebook Questions fan page has a brief description stating : Facebook Questions is a new feature similar to Yahoo! Answers and LinkedIn Answers. But instead of being user friendly and searchable to find the answers to questions you may have, it falsely inflates the count of true asked questions by auto-creating new questions. Regardless if someone has already posed the same question. For example, asking “Do you prefer cats or dogs” and “Do you prefer dogs or cats” Would be 2 different questions within it’s “knowledge base”. In digging through the provided information on the new service, “you can’t search for keywords, only topics”. As you dig into their topics however, it’s still difficult to find an answer you desire, as you have to page through previously asked questions, one at a time.
To be able to compare to Yahoo answers, or LinkedIn Answers, Facebook Questions has a very long way to go. Their priority, despite being a beta service though, should be a user friendly search feature to it’s already asked questions. Touted as Googles main “competitor”, it needs to be noted, that without the basic function that Google provides, Facebook Questions will probably be dead in the water before it launches.

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