There is a new player in the mobile search world, one hoping to possibly take on the incredible domination of Google on the mobile front. Facebook has retooled one of their previous features to function as a local search technology, with a catch or two. The function which has been updated, “Previously Nearby” showed you where your friends had checked-in. With the recent update to the feather, it now shows where your friends have checked-in but more importantly, it will also show you local businesses, it has become a local search tool.
You can use the feature to search or browse the listings based on ratings, friend check-ins, as well as the amount of Likes and recommendations. The first filter your search has to pass through is your friend network, but if your friends haven’t visited any of the local businesses the the larger Facebook network will act as the first line of ordering. The idea behind the change is to likely have more people use the check-in feature, as you won’t be able to rate a business if you do not. The basic service idea would be to show you where your friends have been, and how positive, or negative, their experience was.
As a business owner, there are a few hurdles you need to overcome in order to grow, or maintain your position. First and foremost, you would need a Facebook Page to even be inducted into their search service, no Page, no listing. Some of the social media branding advice from Facebook includes:
- Update your Page to include all of your basic information, including your address, store hours, phone number, and details about your business in the About section
- Update your category to make sure you appear when people are looking for your specific type of business
- Encourage your consumers to like, check into, rate, and recommend your place
At present the feature isn’t prominently on display on mobile devices, it is buried in one of the menus effectively rendering it invisible, but that is only the temporary setting. Facebook doesn’t have the massive database of customer reviews that Yelp has, or even that Google has in their database, but with the sheer amount of mobile users that Facebook has on a monthly bases (600 million active) it won’t take long for it to grow. The only one other catch that exists within the new Nearby app, is the use is currently only on the mobile platform. It is a sensible move, as users have to have a mobile connected device to use the check-in feature as it is, but it will likely make it’s desktop debut should everything go well on the mobile front. We may be seeing the first stages of Facebook making a play into the search world with this iteration of local reviews and results pages.